"Thank you for everything, I am so grateful for what you did for me at the Nationals. It has made such a difference to Sophie who is going so much better, however it is noticeable that she is not as soft with her conventional bridle compared to what she was like with the Elevator, so I am looking forward very much to receiving both that and the pad. I took her to the U21's viewing day and we were put in the U21's Elite Squad."